Privacy Policy

Privacy Policy
Last updated: 12/4/2025

This Privacy Policy describes how Juno (“Juno,” the “Site,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use our services, or make a purchase from junotile.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using or accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we do, we will post the revised Privacy Policy on the Site and update the “Last updated” date above. Your continued use of the Services after any update constitutes your acceptance of the revised Privacy Policy.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use may vary depending on how you interact with us.

In addition to the specific uses described in this Privacy Policy, we may use information we collect about you to communicate with you, provide and improve the Services, comply with legal obligations, enforce any applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

3.1 Information We Collect Directly from You

Information that you submit to us directly through the Services may include:

  • Basic contact details such as your name, address, phone number, and email address.
  • Order and service information such as billing and shipping address, appointment details, project details, payment confirmation, email address, and phone number.
  • Account information (if applicable) such as username, password, and security questions.
  • Shopping and browsing information such as the items you view, place in your cart, or add to your wishlist.
  • Customer support information such as the content of messages you send us via contact forms, email, phone, or other communication channels.

Some features of the Services require you to provide certain information. If you choose not to provide this information, you may not be able to use or access those features.

Important for SMS and 10DLC Compliance:
If you provide your phone number, you consent to us contacting you by phone or SMS/text message for purposes related to your inquiry, appointment, order, project, or other service-related matters. Phone numbers are used only to communicate with the customer who provides the number.

3.2 Information We Collect through Cookies and Similar Technologies

We automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include:

  • Device and browser information
  • IP address
  • Information about your network connection
  • How you interact with our Site (pages visited, time spent, links clicked)

You can control cookies through your browser settings (see Section 6 below).

3.3 Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect or process information on our behalf, such as:

  • Companies that support our Site and Services (e.g., hosting providers, e-commerce platforms).
  • Payment processors who collect payment information (such as credit/debit card details and billing address) to process your payment for orders or services.
  • Analytics or advertising partners that provide aggregated or anonymized data about how users interact with our Site or ads.

Any information we receive from third parties is treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their own privacy policies and practices. For more information, see Third Party Websites and Links below.

4. How We Use Your Personal Information

We use your personal information for the following purposes:

4.1 Providing Products and Services

We use your personal information to provide and support the Services, including to:

  • Process orders and payments
  • Schedule and manage appointments
  • Communicate about your orders, appointments, or service requests
  • Arrange for shipping or delivery (if applicable)
  • Handle returns, exchanges, or warranty issues
  • Maintain and manage any account you may have with us
  • Enable you to submit reviews or feedback

4.2 Appointment, Service, and Account Communications (Including SMS)

We use your contact information, including your phone number and email address, to:

  • Confirm or update appointment times
  • Communicate about delivery or project status
  • Respond to questions or support requests
  • Send important information about your account or activity with us

By providing your phone number, you consent to receive SMS/text messages from Juno related to your inquiry, appointment, order, or other service-related communications.

  • Message frequency will vary based on your requests and activity.
  • Message and data rates may apply depending on your carrier and plan.
  • You can opt out of SMS/text messages at any time by replying “STOP.”
  • For help, you may reply “HELP” or contact us using the details in the Contact section below.

4.3 Marketing and Advertising

We may use your personal information, such as your email address, to:

  • Send you promotional emails about products, services, or offers, if you have opted in or where permitted by law.
  • Better understand your preferences to improve our marketing.

We do not send marketing text messages (SMS) unless you explicitly and separately consent to receive SMS marketing.

You can opt out of promotional emails at any time by using the unsubscribe link in those emails. If you opt out of marketing communications, we may still send you non-promotional messages related to your appointments, orders, or other service-related matters.

4.4 Security and Fraud Prevention

We use personal information to detect, investigate, and help prevent fraud, security incidents, and other malicious or illegal activities, and to protect the rights and safety of us, our users, and others.

If you create an account, you are responsible for keeping your login credentials confidential. If you believe your account has been compromised, please contact us immediately.

4.5 Service Improvement and Support

We use your information to:

  • Provide customer service
  • Respond to your questions and requests
  • Analyze and improve our Site, products, and Services

5. Cookies

Like many websites, we use Cookies on our Site to:

  • Operate and improve the Site and Services
  • Remember your preferences
  • Perform analytics and understand how users interact with the Site

Most browsers automatically accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please note that blocking Cookies may affect the functionality or availability of parts of the Services.

6. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • Service Providers and Vendors: With third-party vendors who perform services on our behalf, such as hosting, payment processing, analytics, IT services, customer support, fulfillment, or shipping.
  • Business Operations: With our affiliates or within our corporate group to operate and support our business.
  • Legal and Safety: To comply with applicable law, legal processes, or governmental requests; to enforce our terms; or to protect the rights, property, or safety of Juno, our users, or others.
  • Business Transactions: In connection with a merger, acquisition, restructuring, or sale of all or a portion of our business or assets.

Important Phone Number / 10DLC Statement

We do not sell, rent, or share your phone number with any third party for their own marketing purposes. Phone numbers are collected and used solely to communicate with the customer who provides them, for purposes such as appointments, service updates, and customer support.

Service providers that help us deliver SMS or phone-based communications may process your phone number strictly on our behalf and are not permitted to use it for their own independent purposes.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

7. SMS/Text Messaging Policy

By providing your mobile phone number, you consent to receive SMS/text messages from Juno for:

  • Appointment confirmations and reminders
  • Scheduling changes or important updates about your project or order
  • Customer support and service-related messages

Message and data rates may apply. Message frequency varies.

  • To opt out of SMS messages, reply “STOP” to any message.
  • For assistance, reply “HELP” or contact us using the details in the Contact section below.

We do not share, sell, or disclose your phone number to third parties for their own marketing or promotional use.

8. User Generated Content

If the Services enable you to post reviews or other user-generated content, anything you post in a public area may be visible to others. We are not responsible for the privacy or security of any information you choose to make public.

9. Third Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy, security, or practices of any third-party sites, and this Privacy Policy does not apply to them. You should review the privacy policies of those third-party sites before providing them with any information.

10. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can delete it.

We do not have actual knowledge that we “sell” or “share” (as those terms may be defined under applicable law) the personal information of individuals under 16 years of age.

11. Security and Retention of Your Information

We use reasonable administrative, technical, and physical safeguards designed to help protect your personal information. However, no system is completely secure and we cannot guarantee “perfect security.” Information you send to us may not be secure in transit; please do not use unsecure channels to send sensitive information.

We retain your personal information for as long as necessary to:

  • Provide the Services and fulfill the purposes described in this Privacy Policy
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce our agreements

12. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, which can include:

  • Right to Access/Know: To request access to the personal information we hold about you.
  • Right to Delete: To request deletion of your personal information, subject to legal exceptions.
  • Right to Correct: To request correction of inaccurate personal information.
  • Right to Data Portability: To request a copy of your personal information in a usable format, where applicable.
  • Restriction of Processing & Withdrawal of Consent: To request that we limit certain processing or withdraw consent where we rely on consent.
  • Appeal: If we deny a request, you may have the right to appeal that decision.

You may also manage communication preferences:

  • Email marketing: You can unsubscribe at any time via the link in our emails.
  • SMS/text messaging: You can opt out by replying “STOP” to any message.

We may need to verify your identity before responding to your request (for example, by confirming your email address or other account details). Where permitted by law, you may authorize an agent to make requests on your behalf, subject to appropriate verification.

We will not discriminate against you for exercising your rights.

13. Complaints

If you have questions or concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

14. International Users

If you access the Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries. These locations may have data protection laws that are different from those in your country.

When required, we use appropriate safeguards for such transfers, such as contractual protections.

15. Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, you may contact us at:

Juno
📞 Phone: 855-229-5866
📧 Email: sales@junotile.com