Shipping

Shipping Policy

Flat Shipping Fee

All orders are subject to a flat shipping fee of $79.00.

Tile slabs require a custom shipping quote. We will contact you with pricing after your order is received.

Residential and job-site deliveries are subject to an additional fee of $150.00 per address.

Delivery Schedule and Cutoff Times

Orders must be placed by 12:00 PM, two business days before the scheduled delivery day. Saturdays and Sundays are not considered business days.

  • New York City – Five Boroughs: Monday delivery
    Order cutoff: Thursday at 12:00 PM

  • New York – Upstate: Tuesday delivery
    Order cutoff: Friday at 12:00 PM

  • New Jersey – Central & South: Wednesday delivery
    Order cutoff: Monday at 12:00 PM

  • New Jersey – North Jersey: Monday delivery
    Order cutoff: Thursday at 12:00 PM

  • Connecticut: Monday delivery
    Order cutoff: Thursday at 12:00 PM

  • Pennsylvania: Wednesday delivery
    Order cutoff: Monday at 12:00 PM

  • Delaware: Wednesday delivery
    Order cutoff: Monday at 12:00 PM

Delivery with our trucks is available only within a 75-mile radius of our warehouse. Customers outside this delivery area must arrange their own pickup or transportation.

Pickup

Orders are available for pickup the next business day between 10:00 AM and 4:00 PM.

For same-day pickup, please contact Customer Service after placing your order.

Custom Order Items

If an item is not in stock and requires a custom order, we will contact you promptly with an estimated shipping timeframe and availability date.

Shipping Address Accuracy

Please ensure the shipping address entered at checkout is correct.
We are not responsible for orders shipped to incorrect addresses.

Order Cancellations

Order cancellations are accepted within 24 hours of placing the order. After 24 hours, we cannot guarantee cancellation, and you will be responsible for restocking fee.

For same day pickups, cancelations might not be accepted, please call customer service to cancel 855-229-5866

Damaged Products

While we pack every order carefully, damage can occur during transit.

If your order arrives damaged, email sales@junotile.com as soon as possible and include:

  • Your order number
  • The number of damaged pieces or boxes
  • Photos of all damaged items

All damages must be reported within 24 Hours of delivery to receive credit.

Contact Information

If you have any questions or concerns about your order, contact our customer service team:

Phone: 855-229-5866
Email: sales@junotile.com